i. Title/subject of the change: VPN Firmware Update
ii. Change description: Engineering needs to perform a firmware update to address the VPN connectivity issue
iii. Priority (Low, Med, High): Med
iv. Category (Configuration, Maintenance, Routing, Firewall, Other): Maintenance
v. (Routine, Comprehensive, Emergency): Emergency update
vi. Risk (Low, Med, High): Low
vii. Date and Time: Thursday 1-27-22 at 11:00 PM PST
viii. Duration: 3 hours
ix. Impact of Procedure: There will be no impact to clients, but NPM (ICMP and SNMP) monitoring will have to be disabled during 11pm – 1AM to avoid vfalse positives.
x. Roll Back procedure: Roll back is to back out of the update
xi. Notice of start/end as well as updates can be viewed here: https://status.cissdm.com
